Effective Date: October 1, 2026
The Ursa Group (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit theursagroup.com, submit forms, enroll in a home warranty plan, file service requests, or interact with our emails and member portal.
By using our services, you consent to the practices described here. If you disagree, please discontinue use of our websites and contact us to close marketing profiles where applicable.
Information you provide. We collect names, email addresses, property details, plan selections, messages you send through contact forms, subscription preferences, and documentation you upload for claims (such as photos or invoices).
Contract and billing data. When you enroll, we process payment-related information through secure payment processors. We do not store full payment card numbers on our servers.
Automatically collected data. Our servers and analytics tools may log IP addresses, browser type, device identifiers, referring URLs, pages viewed, and timestamps. We use cookies and similar technologies as described in Section 6.
Information from contractors. Authorized service partners may share diagnostic notes, parts used, and visit outcomes to complete warranty administration.
We use personal information to:
Where required, we rely on one or more of the following: performance of a contract with you; legitimate interests in operating and securing our business; your consent (for example, marketing emails); and compliance with legal duties.
We do not sell your personal information. We may share data with:
We retain information for as long as needed to fulfill the purposes described in this Policy, including maintaining warranty records, resolving disputes, and meeting retention requirements. Marketing contact data is deleted or suppressed when you unsubscribe, except for minimal records needed to honor your request.
Cookies help remember preferences, keep sessions secure, and measure aggregated traffic patterns. You can control cookies through browser settings. Disabling cookies may limit certain site features. We do not respond to Do Not Track signals unless required by applicable law.
With your consent, we may send promotional emails about plans, seasonal maintenance, and product updates. Each marketing message includes instructions to unsubscribe. Transactional messages related to active Contracts may continue even if you opt out of marketing.
We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit for sensitive submissions and access controls for internal systems. No method of transmission or storage is completely secure; please use strong passwords and protect your member credentials.
Our services are directed to adults managing household properties. We do not knowingly collect personal information from children under 16. If you believe a child provided data, contact us to delete it.
If you access our services from outside your home country, you understand that information may be processed in jurisdictions with different data protection laws. We take steps to apply consistent protections described in this Policy.
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information, or to obtain a portable copy. You may also object to certain processing or withdraw consent for marketing.
To exercise rights, submit a request through our Contact Us form with “Privacy Request” in your message. We may verify identity before fulfilling requests. You may also use the Unsubscribe page for marketing emails.
Our website may link to external resources. We are not responsible for the privacy practices of third parties. Review their policies before providing information.
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The effective date at the top will change when revisions are posted. Material changes may be communicated by email or site notice where appropriate.
Residents of certain jurisdictions may request categories of personal information collected, sources, business purposes, and categories of third parties with whom data is shared. You may also request deletion of personal information subject to exceptions for warranty administration, security, and legal compliance. We do not discriminate against individuals who exercise privacy rights.
We do not make solely automated decisions with legal or similarly significant effects without human review. Fraud detection tools may flag activity for manual investigation.
If we become aware of a security incident that compromises personal information, we will notify affected individuals and regulators as required by applicable law, describing steps taken and recommended protective measures.
Privacy questions or complaints may be submitted via the Contact Us form. We will acknowledge and respond within a reasonable timeframe.
